The Future of NDIS Support Coordination: What We Know So Far

If you receive Support Coordination through your NDIS plan, you may have heard that changes are coming to the way these services are funded and delivered.

In September 2026, the Australian Government opened consultation on the proposed design of a new NDIS Support Coordination and Connection service, which is expected to commence from 1 July 2028.

While this represents a significant change to the current model, there is an important message for participants, families and carers: nothing is changing overnight.

The new service is still being designed, consultation is underway and there is plenty we don’t yet know.

So, what has actually been announced, and what could Support Coordination look like in the future?

What is changing with Support Coordination?

Currently, eligible NDIS participants can have funding for Support Coordination included within their individual NDIS plan. Participants can then choose a Support Coordinator to help them understand their plan, connect with providers and community services, coordinate their supports and build their confidence in managing their plan.

From 1 July 2028, the Australian Government intends to introduce a new commissioned Support Coordination and Connection (SCC) service.

Under the proposed model, Support Coordination would no longer be funded individually within participant plans. Instead, the NDIA would directly appoint and fund providers to deliver these services, with participants able to choose from commissioned providers.

This represents a significant shift from the way Support Coordination operates today.

Why is Support Coordination changing?

The Australian Government says the reforms are intended to improve the quality and consistency of Support Coordination, encourage innovation and make services more responsive to participant needs.

The Government has also identified opportunities to strengthen safeguarding and provide greater clarity around the roles and responsibilities of providers.

Importantly, the final design of the new service has not yet been decided.

The Department of Health, Disability and Ageing and the NDIA have developed initial ideas about how the service could operate, with consultation now helping to shape the final model.

What do we still need to know?

There are still important details to be determined before the new model begins.

These include exactly how providers will be commissioned, how participant choice will work in practice, what quality and safeguarding requirements will apply, and how participants and existing providers will transition to the new system.

With the proposed commencement still almost two years away, we expect considerably more information to be released before the changes take effect.

For now, your existing Support Coordination arrangements continue.

At Collabor8 Supports, we’ll continue following the reforms and sharing updates as more details about the future of Support Coordination become available.